Shipping policy
1. Shipping Locations
We proudly ship to the UK and select international destinations. If you’re outside our listed areas, please contact us, and we’ll do our best to accommodate your needs.
2. Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been dispatched.
3. Shipping Methods
- Standard Shipping (UK): delivery within 3-5 business days.
- Express Shipping (UK): delivery within 1-2 business days.
- International Shipping: Delivery times range from 5-14 business days.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.
5. Delivery Issues
If your order does not arrive within the expected timeframe, please contact our customer service team at [email/contact number]. We’ll work to resolve the issue as quickly as possible.
6. Returns and Exchanges
For information on our returns and exchanges, please refer to our [Returns Policy link]. We want you to be completely satisfied with your purchase!
7. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us at [email/contact number].
Thank you for choosing Cloud Nine! We appreciate your support.